contact us 

We’re here to help

Losing someone you love is hard. Reaching us shouldn’t be. Whether you have a quick question, need help with an order, or want guidance on sending ashes, we’ll walk you through it—step by step.

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Fast answers

• Order status & timelines

• How to send ashes safely

• Sizing & customization questions

• Care, warranty, and repairs

• Wholesale & funeral-home partnerships

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Talk to a real person

• Call: 832-597-9934

• Text: 832-597-9934 (fastest for quick questions)

• Email: support@foreveringold.com

• Live Chat: “Chat” button (Mon–Fri)

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Hours: Mon–Fri 10:00 AM–6:00 PM, Sat 10:00 AM–3:00 PM (CT)
After hours: Leave a message or email—most replies within one business day.

(If you already have a pending order, please include your order number in the subject line.)

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Visit our workshop (by appointment)

1120 West Baker Rd. Baytown Texas 77521
Parking is available. Please book ahead so we can prepare your visit.

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Sending ashes?

When you place an order, we’ll send a secure collection kit with labeled containers, tamper seals, and prepaid tracked shipping. We typically need about 1 teaspoon of ashes per item. Any unused ashes are returned with your finished piece.
Have questions before you order? Text or email us—happy to help.

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Where’s my order?

Use the Order Tracker in your confirmation email. If you can’t find it, contact us with your name + order number and we’ll update you.